Thank you for visiting and shopping at White Acres Studio Workshop
All of our orders are shipped via USPS or UPS. You will receive an email update with your tracking number once your order has shipped!
Delivery Times
All orders are processed within 10 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather conditions) may have an impact on your estimated delivery date.
Domestic Shipments
|
Shipment method |
Estimated delivery time |
|
First Class Package* |
1-3+ business days |
|
Priority Mail* |
1-3+ business days |
|
Priority Mail Express |
1-2 days guaranteed |
|
Ground |
1-5 business days |
|
3 Day Select |
3 business days |
|
2nd Day Air |
2 business days |
|
Next Day Air |
1 business day |
Our store is not liable for any delays that may occur once your order has been shipped.
Tracking Your Order
Once your order has shipped, you will receive a tracking email within 1 business day. Please allow shipping company up to 48 hours to reflect updates on their tracking page.
Damages and Missing Orders
If you received your order damaged, or if the order appears to be lost during shipping, please contact us so we can help file a claim. A refund or replacement may be issued pending your cooperation during the claim process.
If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.
Returns and Exchanges
Information about our returns policy can be found here: https://whiteacres.studio/refund_returns/
Contact Us
If you have any questions or concerns regarding your order, feel free to contact us! We typically reply within 2 business days.
-
Phone: 215-390-0857
-
Email: mercantile@whiteacres.studio